Patient Portal FAQs
What is the Patient Portal?
Our patient portal is a safe, secure, Kids-Plus-hosted web site that allows parents to access certain parts of their children’s medical records. The Kids Plus Patient Portal is accessible through computers, tablets, and smart phones.
What are the Benefits to Parents?
You can enjoy quick, easy access to important parts of your children’s medical records. You can see, print, and download this information at your convenience, without having to call the office. You can keep track of important dates, milestones, prescriptions, immunizations, and lab results, from anywhere you have internet access.
At Kids Plus, we’re committed to bringing cutting-edge access, communication, and technology to our patient and family experience. Putting your children’s medical records at your fingertips is an exciting way for us to fulfill that commitment and provide you with an unparalleled patient experience.
What Parts of My Children’s Medical Records Can I See and Print at Home?
You can access information on Allergies, Diagnostic Tests, Growth Charts, Immunizations, Prescriptions, and Patient Notes for both well and sick visits. We’ll continue to add more access and interactive features as they become available.
Is There a Cost to Access the Patient Portal?
No. Account creation and registration are free. Once you’re fully registered, you can access your children’s medical records as often as you like for free.
Is the Patient Portal Really Safe and Secure?
Absolutely. We’ve invested in a secure server and a secure web domain (denoted by the s in the https:// portion of our Patient Portal’s URL) to ensure the safety and confidentiality of your children’s medical records. Our two-step registration process, in which every Kids Plus Patient Portal account is individually verified by a Kids Plus staff member before activation, and in which every account receives its own secure password, also ensures that all access to medical records is both accurate and appropriate.
Can More Than One Parent Create a Patient Portal Account (i.e., for divorced, separated and/or non-related parents)?
Yes. That’s one of the reasons we tie portal access to specific email addresses — so that individual parents or caregivers can each have access to the same children’s records.
Can I Print My Child’s Immunization Records and Submit Them to Schools, Camps, and Child Care Centers?
Absolutely. You can print the immunization records yourself, any time you want, and submit them directly. We recommend doing a full-screen print, so the people to whom you’re submitting can see that the immunization history comes from our secure patient portal. (For many reasons, this is one of the Patient Portal’s most popular features!) Priting the records for yourself is easy, convenient — and free!
Can I Request Prescription Refills?
Yes! Just send us a Direct Message with your child’s name & date of birth, the name (including whether it’s brand name or generic) and dosage of medication, and the pharmacy location. Prescription refills can take up to 72 hours, so please allow enough time to complete.
How Do I Add Another Child to my Patient Portal?
Just give us a call in the office, and we can take care of that in a minute or two. That’s all!
Does Access to the Patient Portal Replace an Office Visit?
Not at all. This is just another means of communication between you and our office. Though it will save you a trip to the office if all you need is a copy of your child’s immunization records.
Giving you access to your children’s medical information in your home, on your own time, helps you stay informed, and also helps us work together to provide the best possible care for your children.
Will There Be More New Features Added to the Patient Portal?
Yes. We’re working on some exciting new functionality for release later this year. Stay tuned to our web site, our Facebook page, and our Twitter feed for more info!