This is a note to let you know that, beginning Monday, March 16th, we will be implementing a small but significant change in our check-in process that will make our waiting rooms and offices as safe and hygienic as possible.
Now that Coronavirus cases have been announced here in Western Pennsylvania, and until the pandemic has subsided and the threat to public health has returned to far-less-heightened levels, we will be asking all patients who exhibit symptoms consistent with the virus — fever and cough — to return to their cars after checking in at our front desk.
We will call or text when an exam room is ready, and we will then escort the patient and family member(s) directly to an exam room, where they will be seen by a provider.
This process will ensure that anyone who MAY pose a risk of infection remains at a safe distance from other patients and family members in our waiting rooms, and it will also ensure that our waiting rooms remain as safe and sanitary as possible for patients and family members who come to our office for well visits and other, less potentially serious illnesses.
If your child DOES have fever and cough, we ask that you call the office and speak to our triage staff in advance, so we can talk to you directly and make the best possible assessment before your visit.
We also ask that, no matter your reason for visiting us at Kids Plus over the next few weeks, you bring as few family members as possible, and consider asking family members (like grandparents) who may be at higher risk, or anyone of any age who may be ill, to remain at home.
As always, please let us know if you have any questions or concerns.
This is just one more way that all of us here at Kids Plus are thinking of you, and doing everything we can to take care of your family.