Kids + Phone Survey

Every year we do a research project with grad students from CMU’s Heinz College to see how we can improve our patient experience. (One of the first ones we did led to the creation of Walk-In Hours!) This year, we’re taking a look at an area that affects everyone, and that we know we can improve: how we handle incoming phone calls.

The CMU team has created a brief, 15-question survey to start the project. Answers remain anonymous. Anyone who completes the survey can enter to win a $50 Giant Eagle gift card.

You can scroll through the survey and complete it right here, or, if you prefer, you can go directly to the full-screen survey here.

We appreciate your help, and value your feedback, as we work to improve this important part of our practice, and the level of service we provide to you and your family. Thanks so much!