Virtual Visit FAQs
Everything you want to know about our great new telehealth service.
Why did you start Virtual Visits?
We’ve been exploring the concept of Virtual Visits for the past several years, because we knew it would be another excellent service to add for our patients and families. We’d hoped to have it up and running by now, but the one barrier to making it work was the resistance of too many insurance companies to covering the visits. When the Coronavirus pandemic caused insurance companies to rethink their resistance and begin supporting this form of visit, we leapt at the chance to launch our program.
When can I make a Virtual Visit appointment?
We offer Virtual Visits from 9am to 5pm, Monday through Friday.
What kind of appointments do you offer?
We offer Sick Visits, Mental Health Visits, and all sorts of Re-Check Visits (including Asthma & ADHD). Because of the nature of Well Visits, which require close physical examination and often include vaccinations, we aren’t offering Well Visits virtually.
Can you really do and see everything you need in a Virtual Visit?
For lots of routine health problems, questions, and concerns, the answer is yes. There are, of course, some types of concerns and illnesses that won’t be well-suited to a Virtual Visit and will require a visit in our offices. We’ll make that assessment when you call to speak to our Triage Staff, just as we would for any other call and concern. If we schedule a Virtual Visit but feel we need to see you in the office to make the best possible assessment, we will ask you to schedule an in-person follow up as soon as possible.
What can we do at home to make the Virtual Visit as smooth as possible?
The best place for a Virtual Visit will be someplace private and quiet with good lighting. Have your child as close to the camera as possible (or practical), dressed in easy-to-remove clothing in case the Provider needs to see a child’s skin or assess their breathing rate. It may be helpful to have a flashlight or smartphone light available to look in your child’s throat or illuminate their skin. And, if possible, please keep the other internet usage in your house to a minimum during the appointment, so that we can have the best possible video quality for the Provider to see and assess your child.
Will I get a reminder about my upcoming appointment?
You bet! As soon as your appointment is created, you’ll receive a confirmation email. You’ll also get email reminders 3 days before your appointment, 1 day before your appointment, and the morning of your appointment.
Can different parents or guardians have separate accounts?
Yes! Anyone who has the ability to bring your child to Kids Plus for an in-office appointment can have a Virtual Visit account. All accounts are assigned to a single person. Multiple parents could share an account, or they can have one of their own.
Can we have an appointment with more than one child?
Just as we do in the office, you can make an appointment for more than one child at a time. Just as we do in the office, we will bill for two different appointments (with two different co-pays, if applicable).
Is there an app for that?